Privacy Policy

Welcome to q9bet. We are committed to protecting your privacy and handling your personal data with the highest degree of care and transparency. This Privacy Policy explains how q9bet collects, uses, stores, and discloses information about you when you access or use our online casino and sports betting platform available at q9bet.bio.

By registering an account, making a deposit, or otherwise using q9bet's services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please discontinue use of the platform. This policy applies to all players, including those accessing the platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other cities across Bangladesh.

To provide you with a safe, personalised, and responsible gaming experience, q9bet may collect the following categories of information when you register and use our platform:

• Identity information: full name, date of birth, gender, and national identification details required for KYC (Know Your Customer) verification.
• Contact details: email address, phone number, and residential address, including city and division within Bangladesh.
• Financial data: payment method details (bKash, Nagad, Rocket, Upay wallet identifiers; Visa and Mastercard partial card numbers), transaction history, deposit and withdrawal records.
• Account activity: login timestamps, game history, wagering activity, bonus usage, and session duration on the platform.
• Technical data: IP address, device type, operating system, browser version, and connection metadata collected automatically during your visit.
• Communications: any correspondence you send us via email or support channels, including live chat transcripts and submitted support tickets.

We collect only the information necessary to operate our platform securely and to comply with applicable legal and regulatory requirements. We do not collect sensitive information beyond what is required for account verification and responsible gaming compliance.

q9bet uses the information we collect for the following lawful purposes:

• Account management: to create and maintain your player account, verify your identity, and manage your preferences and settings.
• Transaction processing: to handle deposits, withdrawals, and bonus allocations via bKash, Nagad, Rocket, Upay, and card payments accurately and securely.
• Platform improvement: to analyse usage patterns, fix technical issues, and continuously improve the quality of games, features, and the overall user experience.
• Responsible gaming compliance: to monitor gambling behaviour, identify signs of problem gambling, and apply appropriate safeguards including self-exclusion and deposit limits where needed.
• Marketing communications: to send you relevant promotional offers, bonus notifications, and platform updates — only if you have opted in to receive such communications. You may opt out at any time.
• Legal and regulatory obligations: to comply with applicable laws, respond to lawful requests from authorities, prevent fraud and money laundering, and enforce our Terms & Conditions.

q9bet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files placed on your device that help us remember your preferences, keep you logged in securely, and understand how our platform is used.

We use the following types of cookies on q9bet.bio:

• Essential cookies: required for core platform functionality such as session management, authentication, and security protection.
• Analytics cookies: used to collect aggregated, anonymised data about how users navigate the site, helping us identify areas for improvement.
• Preference cookies: store your language setting, display preferences, and other personalisation choices so we can tailor your experience on return visits.

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the q9bet platform, including your ability to log in and access games.

q9bet does not disclose your personal information to third parties except in the following limited circumstances:

• Payment processors: we share the minimum financial data necessary with payment service providers such as bKash, Nagad, Rocket, and Upay to complete your transactions securely.
• Technology partners: game content providers and platform technology vendors may receive anonymised usage data necessary to deliver game content and support platform operations.
• Legal authorities: where required by applicable law or a valid legal order, we may disclose personal data to law enforcement agencies, regulators, or courts.
• Fraud prevention services: to protect the platform and all players, anonymised risk signals may be shared with fraud detection and anti-money-laundering service providers.

All third parties with whom we share data are contractually bound to process it only for the specified purpose and to maintain confidentiality in accordance with data protection best practices.

q9bet retains your personal data only for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations. Active account data is retained for the duration of your account's existence and for a reasonable period thereafter to handle any post-closure queries or disputes.

Financial transaction records may be retained for a longer period to comply with anti-money-laundering regulations and statutory accounting requirements. Once retention periods expire, data is securely deleted or anonymised so it can no longer be associated with you as an individual.

As a user of q9bet, you hold a number of rights regarding your personal data. You may exercise any of the following rights by contacting our support team at [email protected]:

• Right to access: request a copy of the personal data we hold about you, including your account information, transaction records, and activity history.
• Right to rectification: request correction of any inaccurate or incomplete personal data held in your account.
• Right to erasure: request deletion of your personal data, subject to our legal obligations and responsible gaming safeguards. We will fulfil such requests within a reasonable timeframe.
• Right to restrict processing: request that we limit how we use your data in certain circumstances, for example while a rectification request is being processed.
• Right to withdraw consent: where data processing is based on your consent (such as marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We will respond to all valid data rights requests within 30 days. In cases of complexity or high volume, we may extend this period and will notify you accordingly. We may need to verify your identity before fulfilling any request to ensure your data is not disclosed to an unauthorised party.

q9bet employs robust technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our platform is protected by SSL (Secure Sockets Layer) encryption across all data transmission points, ensuring that information exchanged between your device and our servers cannot be intercepted by third parties.

Despite our best efforts, no online platform can guarantee absolute security. We encourage all players to use a strong, unique password for their q9bet account, enable any available two-factor authentication, and contact us immediately at [email protected] if they suspect any unauthorised access to their account.

q9bet integrates with third-party service providers to deliver game content (including providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming), process payments, and support platform operations. These third parties operate under their own privacy policies, and we encourage you to review them where relevant.

q9bet.bio may contain links to partner content or resources. We are not responsible for the privacy practices of any external websites or services. Accessing third-party content through our platform is at your own discretion, and we recommend reviewing the relevant privacy notices before sharing any personal data with those services.

q9bet is strictly an adult-only platform. Our services are intended exclusively for individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor has registered an account or provided personal data on our platform, please contact us immediately at [email protected] and we will take prompt action to delete that data and close the account.

q9bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.

Your continued use of q9bet following any update to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you remain informed about how we protect your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way q9bet handles your personal data, our support team is available to assist you. We aim to respond to all privacy-related enquiries within 5 business days.

You can reach us at: [email protected]