Terms & Conditions

1. Introduction

Welcome to q9bet, an online casino and sports betting platform operated for players across Bangladesh. These Terms and Conditions ("Terms") constitute a legally binding agreement between you, the user, and q9bet. They govern your use of the website located at q9bet.bio, including all games, betting markets, promotions, and support services available through the platform.

By registering an account, making a deposit, or simply browsing the platform, you confirm that you have read, understood, and accepted these Terms in full. If you do not agree with any part of these Terms, you must not use the q9bet platform.

2. Eligibility

To register and use q9bet, you must meet all of the following eligibility criteria at the time of registration and at all times during your use of the platform:

• You must be at least 21 years of age. 21+ only. Players under the age of 21 are strictly prohibited from accessing or using the platform.
• You must provide accurate, truthful, and up-to-date personal information during registration and KYC verification.
• You must not be accessing the platform from a jurisdiction where online gambling is prohibited by applicable law.
• You must not hold more than one active account on q9bet. Duplicate accounts will be closed and balances may be forfeited.
• You must not be an employee, contractor, affiliate, or immediate family member of a q9bet employee or contractor.

q9bet reserves the right to request proof of eligibility at any time, including government-issued photo identification and proof of address. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension.

3. Account Registration and Security

Each player is permitted to hold exactly one account on q9bet. You are responsible for maintaining the confidentiality of your login credentials, including your username and password. You must not share your account details with any third party under any circumstances.

Account Verification (KYC)

q9bet operates a mandatory Know Your Customer (KYC) process to comply with applicable anti-money laundering and player protection standards. You may be required to submit a valid national ID card, passport, or driver's licence, along with a recent utility bill or bank statement as proof of address. KYC verification may be requested at registration, at the first withdrawal, or at any point during account activity.

Account Security

You are solely responsible for all activity that occurs under your q9bet account. In the event of suspected unauthorized access, you must notify q9bet support immediately. q9bet will not be held liable for losses arising from unauthorized account access where the player has failed to protect their credentials. You agree to:

• Use a strong, unique password and update it periodically.
• Log out of your account when using shared or public devices.
• Not use automated tools, bots, or scripts to access or interact with q9bet.

4. Deposits and Withdrawals

q9bet supports a range of payment methods convenient for players in Bangladesh, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. All transactions are processed in Bangladeshi Taka (BDT). Minimum and maximum deposit and withdrawal limits apply and are subject to change. Current limits are displayed within the platform's cashier section.

Deposit Policy

All deposits must be made from a payment method that is registered in your own name. Third-party deposits are not accepted. q9bet reserves the right to reject any deposit and return funds to the source if eligibility or fraud concerns are identified. Deposits are typically credited instantly; however, processing times may vary based on the payment provider and network conditions.

Withdrawal Policy

Withdrawals are processed to the same payment method used for the corresponding deposit where technically possible. Before a withdrawal can be approved, q9bet may require:

• Full KYC verification to be completed, including identity and address documents.
• Any active bonus wagering requirements or rollover conditions to be met in full before withdrawal of bonus-linked funds.
• Source of funds documentation if the cumulative withdrawal amount warrants additional review under our anti-fraud procedures.

5. Bonuses and Promotions

q9bet offers a range of promotional bonuses to both new and existing players, including welcome bonuses, reload bonuses, free spins on selected slots, and cricket betting promotions tied to BPL and T20 tournaments. All bonuses are subject to terms and conditions specific to each offer. It is your responsibility to read and understand the full terms of any bonus before opting in.

General Bonus Rules

Unless otherwise stated in a specific promotion's terms, the following general rules apply to all q9bet bonuses:

• Bonuses are credited to accounts in BDT and may only be used for wagering on eligible products as specified by the promotion.
• Wagering requirements must be met in full before any bonus funds or associated winnings can be withdrawn. The rollover multiplier for each bonus is stated clearly in its individual terms.
• q9bet reserves the right to remove any bonus and void associated winnings if there is evidence of bonus abuse, manipulation, or a breach of these Terms.
• Bonuses cannot be transferred between accounts, exchanged for cash outside of applicable wagering requirements, or combined unless explicitly permitted.

6. Responsible Gaming

q9bet is committed to promoting responsible gaming across all products and services. We provide players with tools to help manage their gambling activity, including deposit limits, session time reminders, and self-exclusion options. Players who feel that gambling is having a negative impact on their lives are encouraged to contact our support team for assistance, or to seek guidance from an independent counselling service.

Players aged 21 and above are permitted to use q9bet. 21+ only. Underage gambling is strictly prohibited and any account found to be held by a person under the age of 21 will be immediately closed and all funds returned after verification. Full details of our responsible gaming framework can be found on the Responsible Gaming page.

7. Prohibited Activities

The following activities are strictly prohibited on q9bet and may result in immediate account suspension, forfeiture of balances, and where applicable, reporting to relevant authorities:

• Using the platform for any form of money laundering, fraud, or other financial crime.
• Registering or operating multiple accounts on the same device, IP address, or payment method.
• Using any software, algorithm, or technique to gain an unfair advantage over other players or the platform itself, including RNG exploitation or bonus cycling.
• Engaging in any form of collusion with other players in live casino or poker-style games.
• Attempting to hack, reverse-engineer, or otherwise interfere with the platform's technical infrastructure, SSL security, or RNG systems.

q9bet employs ongoing monitoring to detect prohibited activity. Any winnings or bonuses obtained through prohibited means will be voided without notice and the account permanently closed.

8. Intellectual Property

All content on the q9bet platform, including but not limited to text, graphics, logos, game interfaces, software, audio, and video materials, is the exclusive property of q9bet or its licensed content partners. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal entertainment purposes only.

You may not reproduce, distribute, modify, create derivative works from, or exploit any part of the q9bet platform or its content without prior written permission. Unauthorized use of q9bet's intellectual property may constitute an infringement under applicable law.

9. Limitation of Liability

To the fullest extent permitted by applicable law, q9bet and its officers, directors, employees, and service partners shall not be liable for any indirect, incidental, special, or consequential loss arising from your use of the platform. Specifically, q9bet is not liable for:

• Any loss of funds resulting from unauthorized account access where the player has failed to maintain adequate account security.
• Service interruptions caused by technical maintenance, third-party provider outages, or circumstances outside q9bet's reasonable control, including natural disasters or network failures.
• Losses arising from a player's decision to gamble, including losses during periods of emotional distress, intoxication, or misunderstanding of game rules.

10. Privacy and Data Protection

q9bet takes the privacy and security of your personal data seriously. All personal information collected during registration, KYC, and ongoing account use is handled in accordance with our Privacy Policy, which forms part of these Terms by reference. We use SSL encryption to protect data in transit and apply industry-standard measures to safeguard stored data. We do not sell or transfer your personal information to unaffiliated third parties except as required by law or as necessary to operate the platform's payment and identity verification services.

11. Amendments to These Terms

q9bet reserves the right to amend, update, or replace these Terms at any time. When material changes are made, we will update the "Last Updated" date at the top of this page. In cases of significant changes, we may also notify registered players via their registered email address or via an in-platform notification.

Your continued use of q9bet following any amendment constitutes your acceptance of the updated Terms. If you do not agree with the revised Terms, you must cease using the platform and contact support to close your account.

12. Governing Law and Disputes

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. q9bet aims to resolve all player disputes fairly and promptly through its internal complaints procedure. If you have a complaint, please contact our support team in the first instance, providing full details of the issue and your account information.

q9bet operates as a platform serving players across Bangladesh. All monetary amounts referenced in these Terms are denominated in Bangladeshi Taka (BDT) unless otherwise specified. Any unresolved disputes may be referred to independent arbitration in accordance with applicable procedural rules.